1. Introduction
At The Natural by Ankita Creations, we strive to ensure that your shopping experience is as smooth and enjoyable as possible. This Shipping & Delivery Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our online store.
2. Shipping Locations
Domestic Shipping: We ship to all locations within India. Please provide a complete and accurate shipping address to ensure timely delivery.
International Shipping: We offer international shipping to select countries. Please check our website for a list of countries we ship to or contact our customer service team for more information.
3. Shipping Rates
Domestic Shipping Rates: Shipping rates vary based on the shipping method selected and the destination. The applicable shipping charges will be displayed at checkout.
International Shipping Rates: International shipping rates vary depending on the destination country and the shipping method selected. The applicable shipping charges will be displayed at checkout. Please note that international shipments may be subject to import duties and taxes, which are the responsibility of the recipient.
4. Processing Time
Order Processing: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Order Delays: While we strive to process all orders promptly, there may be delays during peak periods or due to unforeseen circumstances. We appreciate your patience and understanding.
5. Shipping Methods and Delivery Times
Standard Shipping: Delivery within India typically takes 3-7 business days after order processing.
International Shipping: Delivery times for international orders vary depending on the destination country and the shipping method selected. International deliveries typically take 7-21 business days.
6. Tracking Your Order
Tracking Information: Once your order has shipped, you will receive an email notification with tracking information. You can use this information to track the status of your shipment.
Lost or Stolen Packages: We are not responsible for lost or stolen packages. If your package is lost or stolen, please contact the shipping carrier for assistance.
7. Shipping Restrictions
PO Boxes: We do not ship to PO Boxes. Please provide a physical address for delivery.
Restricted Items: Some items may be restricted from shipping to certain locations due to legal or regulatory restrictions. If your order contains such items, we will contact you to arrange an alternative solution.
8. Damaged or Incorrect Items
Damaged Items: If your order arrives damaged, please contact us immediately at [Your Email Address] or on 919970214010 with your order number and a photo of the damaged item. We will arrange for a replacement or refund as appropriate.
Incorrect Items: If you receive an incorrect item, please contact us immediately at [Your Email Address] or 919970214010 with your order number and details of the incorrect item. We will arrange for the correct item to be shipped to you.
9. Contact Information
If you have any questions about our Shipping & Delivery Policy, please contact us at:
Email:
Phone: 919970214010
Address: 102, Rokade heights, Behind Walhekar corner , Nanded city, Sinhgad Rd Pune 411068