1. Introduction
At The Natural by Ankita Creations, we strive to provide the best products and customer service. We understand that there may be occasions when you need to return a product or cancel an order. This policy outlines our procedures for refunds and cancellations.
2. Cancellation Policy
Order Cancellation: No cancellation will be accepted after confirm order and payment.
Cancellation by Us: We reserve the right to cancel an order if we suspect fraudulent activity, if the product is out of stock, or if there are errors in pricing or product descriptions. In such cases, we will notify you and issue a full refund.
3. Refund Policy
Eligibility for Refunds: To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it with vidio recording in case received in damaged condition or received altogether different item. Refunds are available for items returned within 14 days of receipt.
Return Process: To initiate a return, please contact our customer service team at [Your Email Address] or 919970214010 . We will provide you with instructions on how to return the item.
Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refund Processing
Inspection and Approval: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 8 working days.
Late or Missing Refunds: If you haven’t received a refund within the specified time, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [Your Email Address].
5. Exchanges
Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Email Address] or 919970214010 .
6. Contact Information
If you have any questions about our Refund & Cancellation Policy, please contact us at:
Email:
Phone: 919970214010
Address: 102, Rokade heights, Behind Walhekar corner, Nanded city, Sinhgad Rd Pune 411068